Privacy & Cookie Policy for Oak & Sol

Last updated: [25/11/25]

Oak & Sol (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This document explains how we collect, use, store, and protect your information when you visit www.oakandsol.co.uk. It also includes our full Cookie Policy.

If you have any questions, please contact:
Dan Dawson – dan@oakandsol.co.uk – 07410 957524

1. Who We Are

Oak & Sol
Website: www.oakandsol.co.uk
Email: dan@oakandsol.co.uk
Phone: 07410 957524
We are the data controller responsible for your personal information under UK GDPR.

2. Personal Data We Collect

We may collect the following types of data:

2.1 Information you provide directly

• Your name

• Email address

• Phone number

• Any information submitted via contact forms, email, or telephone enquiries

2.2 Automated data (analytics and logs)

When you visit the site, we may automatically collect:
 

• IP address

• Device and browser details

• Pages visited

• Time spent on the site

• Referring websites

• Cookies and tracking information
   

2.3 Transaction or service data (if applicable)

If you make a purchase, booking, or payment through the website, we may process:
 

• Billing details

• Order or service information
  Payment information is handled securely by third-party processors.
   

3. How We Use Your Information

We may use your data to:

• Respond to enquiries and provide customer support

• Deliver services you request

• Improve website functionality and performance

• Analyse visitor behaviour

• Send relevant updates or marketing communications (only with consent)

• Comply with legal or financial obligations

We will never sell your personal information.

4. Legal Basis for Processing

Under UK GDPR, we process personal data based on:

• Consent (e.g., marketing emails, non-essential cookies)

• Contract (when providing requested services)

• Legitimate Interests (website improvements, security, analytics)

• Legal Obligations (record-keeping, compliance)
   

5. Sharing Your Information

We may share personal data with:

• Hosting providers

• Website management or analytics services (e.g., Google Analytics)

• Payment or booking processors (if applicable)

• Professional service tools (e.g., email platforms)

All third parties must keep your data secure and use it only for the purposes we specify.
We do not share your information for ad targeting or selling.

6. Data Security

We protect your personal data using:

• Secure servers

• SSL encryption

• Access restrictions

• Regular security reviews

While no system can be 100% secure, we follow industry best practices.
7. Data Retention
We retain data only for as long as necessary:

• Enquiry data: up to 12 months

• Customer/service records: up to 7 years (legal requirement)

• Cookie/analytics data: according to third-party retention settings

You may request deletion of your data at any time.

8. Your Data Rights

Under UK GDPR, you have the right to:

• Access your data

• Rectify incorrect information

• Request deletion (“right to be forgotten”)

• Withdraw consent

• Object to processing

• Restrict processing

• Request data portability

• Complain to the ICO (Information Commissioner’s Office)

To exercise any rights, email dan@oakandsol.co.uk.

9. Links to Other Websites

External links may appear on our website. We are not responsible for the privacy practices of other websites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted with an updated revision date.

11. Cookie Policy

This section forms part of our Privacy Policy and covers how cookies are used on www.oakandsol.co.uk.

11.1 What are cookies?
Cookies are small text files stored on your device when you visit our website. They help us:

• Remember your preferences

• Improve site functionality

• Understand how visitors use the site

• Deliver a better user experience
   

Cookies cannot identify you personally unless you provide information.

11.2 Types of Cookies We Use

a) Essential (“Strictly Necessary”) Cookies
These are required for the website to function properly, e.g.:

• Security and authentication

• Navigation

• Basic functionality
   

You cannot opt out of essential cookies.

b) Performance & Analytics Cookies
Used to understand visitor behaviour and improve the website.
Examples:
 

• Google Analytics

• Site interaction tracking

We only use analytics cookies with your consent (via cookie banner).

c) Functionality Cookies
Used to remember choices and settings such as:

• Form inputs

• Preferences

• Saved pages
   

d) Third-Party Cookies
Some embedded features may set cookies, such as:
 

• Videos (e.g., YouTube, Vimeo)

• Maps

• Social media feeds
   

These services have their own privacy policies.

11.3 Managing and Disabling Cookies
You can manage or disable cookies in your browser settings at any time.
Most browsers allow you to:
 

• Block all cookies

• Block cookies from specific sites

• Clear cookies already stored
   

However, disabling cookies may affect website functionality.

11.4 Cookie Consent
Upon your first visit, our website may display a cookie banner asking for your consent to use non-essential cookies such as analytics.

You may withdraw your consent at any time by adjusting your cookie settings in your browser.

12. Contact Us

If you have any questions regarding this Privacy & Cookie Policy, please contact:
Dan Dawson
📧 dan@oakandsol.co.uk
📞 07410 957524